Service & Technical

If you encounter salt bridging in your water softener, this is caused by salt starting to harden inside the tank, forming a ‘bridge’. The problem being that it will stop the newer salt from reaching the bottom of the tank, hindering the regeneration process in your softener. So, it’s a nuisance and needs to be removed as soon as you notice it, to avoid a larger build-up.

There is a growing tendency for people to use solar salt in their water softeners. It’s understandable, because solar salt is less expensive than conventional water softener salt and its producers describe it as being suitable for water softeners. But this is very misleading, in our opinion.

We might not be the cheapest but, boy, you do get value for money! You might pay that little bit more for great service but, as long as you are a Scott Jenkins Water Softeners customer, that’s exactly what we’ll keep delivering – great service.

This doesn’t happen very often – but when it does it can be a bit off putting!  We were recently contacted by a customer who bought an upgraded water softener from us, replacing an existing softener that was supplied elsewhere.   The picture (below) is...

Having soft water flowing through your garden tap isn’t something we would recommend – but not necessarily for the reason that you might think. There is a general school of thought that because salt is used to make water soft then the water must contain salt. And...

To ensure your water softener regenerates effectively, it will be necessary to replace salt on a regular basis.   You’ll know when it is time to put fresh salt into the softener because, with most systems, two red lines will be visible in the salt...

To be candid - no, it doesn’t. Unless it isn’t working, in which case it would be called a repair and not a service. But to be on the safe side? Yes, you should really. Servicing makes good sense – for a variety of reasons. Here’s why. It doesn’t matter what you buy –...

It all sounds extremely complicated, doesn’t it? And you might be excused for thinking it requires you to do lots of fiddly stuff to enable the process to take place. But you can relax. Although the regeneration process is a key part of how a water softener functions,...

A tri-flow tap, otherwise known as a three-way tap, is a popular addition for many people who enjoy the benefits of having a water softener, but who don’t necessarily want to drink soft water. Although it is perfectly OK to drink soft water, it’s usually down to...

Water softeners use the process of “ion exchange” to remove calcium and magnesium. Our softeners are filled with food-grade resin beads that are dosed with sodium ions. As the water passes through the tanks the resin beads attract and hold on to the magnesium and...

In the unlikely event that your soft water equipment does require any maintenance, we will ensure that any replacement parts and faults are rectified as soon as possible, to ensure there is minimal disruption to you. In addition to the peace of mind our manufacturer...

https://www.youtube.com/watch?v=y_35RLRVPvg&t=72s One of the things that we sometimes get asked is "why is my water softener using a lot more salt than usual"? 1) Firstly, your softener device needs to be of sufficient size for the amount ofwater your household is...

This useful video shows how your water softener is linked to your mains water supply and how the hard mains water is channelled into your water softener, so that soft water flows to all parts of the house. Should you wish, it also demonstrates that, by turning a...

In this video I go through the process of how to fill up your Ecowater Comfort ED and reset it to the correct salt level. Remember you can fill it up to the top of level 5. I also show you how to regenerate the softener as well as set the hardness....

Even where manufacturers do have a direct sales force, almost without fail,they will also have a dealer network acting in support. So you have to ask, whywould a manufacturer go to the trouble of appointing dealers if they alreadyhave a team selling direct to the...

You can’t tell whether water is hard or soft simply by looking at it. Either way, itshould appear pretty much crystal clear. What determines its hardness is theamount of minerals and chemicals contained within it.When water is said to be hard, it is because it has a...

Going back twenty years or more, the general assumption was that water softeners DID use masses of extra water and that they were an unnecessary drain on a precious natural resource. But, as with any industry, technology has moved on and put a real dampener on that...

No more Filter Jugs or Bottled WaterDelicious filtered water at a fraction of the cost per litre whilst protecting the environment by minimising plastic waste and without the hassle of filter jugs that provide limited quantities of water. Great Tasting WaterClear...

The short answer is that they don’t. Even though you think they might. Indeed, every time you carry a heavy bag of salt into your property to replenish the brine tank in your water softener, it’s easy to imagine that loads of salt must get flushed out into your...

https://www.youtube.com/watch?v=4w04T7EjdUc&feature=emb_logo

Other than a catastrophic pipework failure that floods out your property (an unlikely occurrence) there aren’t many plumbing issues that will have a worse impact on your home than the effects of hard water on the boiler and central heating system. This is especially...

Despite the fact that many people think water softeners and water conditioners are the same thing, although there are some similarities, they do perform different functions.  A water softener is a specific type of water improvement system, which is designed to...

It might be – but then again it might not! But to check the reason behind any sudden or gradual drop in water pressure, here’s what we would recommend: If you have had your water softener installed for some time and the water pressure suddenly drops right off for no...

If you have a water softener installed, you may have come across residue within the salt replacement section of your water softener, especially in hotter places, such as airing cupboards. But don't worry! This is very common and is simply the result of salt...

At SJ Water Softeners, we sell the two smartest makes of softeners on the market today – EcoWater and Kinetico. In this article, we’ll be focussing specifically on EcoWater. The eVOLUTION system from EcoWater Today’s technology offers an unprecedented amount of...

Most electric, single tank water softeners that we service throughout West Sussex, East Sussex, Surrey and Hampshire are of a certain age - typically, anything from one year up to around five or seven years’ old. There’s actually nothing wrong with these softeners and...

https://www.youtube.com/watch?v=MG1wmMIAllQ&feature=emb_logo If you are thinking how to add salt to your water softener or are looking to purchase a Kinetico, Crown, Fountain, Monarch, Hague then this is what you need to know. We deliver block and tablet salt to...