Excellent  
    
 Based on 151 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 George Peare 
 
2024-02-02
 
 
  
An overall excellent experience from my initial contact with Kristy in the Office to when Scott came to fit our water softener.
Scott was a very nice guy who couldn’t have been more thorough in his preparation prior to fitting.  He ensured we got exactly what we needed and took the time to understand our requirements. He also ensured we understood how the system worked after installing it and that our App was working etc. before leaving.
It’s very reassuring to know that we also have the benefit of a good after service and assistance should we need it. We are already feeling the benefit of this system.  I highly recommend this Company.
  
 
  
 
 
 
  
 
 
 Lena 
 
2024-01-31
 
 
  
Update: been a few years now since we had the softener and just had it serviced.
Great service and communication as always. I don’t even know when we last had to descale the shower. Still living it!

I've had my water softener for about 1 month now and I'm loving it. Goodbye limescale.
The service and information I received was great and the team even replaced my stopcock with a new one and moved it to a much more accessible place for me, without extra charge! top service!
Would definitely recommend!
  
 
  
 
 
 
  
 
 
 Eric Muir 
 
2024-01-22
 
 
  
I made initial contact by phone as I had several questions I wished to clarify before proceeding with an installation. The lady who took the call was polite, knowledgeable and took time to explain the process .
The fitting of the softener unit was carried out by Steve who was polite and friendly throughout the fitting.
He took care to explain the system to me and left the workspace clean and tidy.
From commencement to completion SJ Water Softeners put customer care at the centre of their process.
A great service from a great company !!!
  
 
  
 
 
 
  
 
 
 Catherine Moore 
 
2024-01-22
 
 
  
Scott came out to fit a replacement QETTLE tap for me and proved to be knowledgeable, efficient and friendly.  He made sure all was good with the installation before leaving, cleared up properly and gave good advice on maintenance.   During his visit he also took a look at the water softener in the loft which was installed by previous house owners and rebooted and refilled it for us free of charge.  He was a pleasure to deal with and will be our go-to person to deal with any future issues with our Qettle or water softener.  Highly recommended.
  
 
  
 
 
 
  
 
 
 Joe Jiang 
 
2024-01-13
 
 
  
I am satisfied with the service and Eco water softener I received. The communication feedback was prompt and efficient, addressing any inquiries promptly. The installation process was timely, and the overall experience has been highly satisfactory. I appreciate the responsiveness and efficiency demonstrated throughout the entire process.
  
 
  
 
 
 
  
 
 
 Colin Notman-Watt 
 
2024-01-03
 
 
  
My old water softener finally stopped working before Christmas. I had family staying with me so needed it repaired or replaced. I contacted some companies but Kristie and SJS took my call and arranged an engineer visit. That happened a week before the big day and guy ( really helpful and pleasant) had a new unit in his van. Quickly fitted, now working fine, soft water again. Thank you.
  
 
  
 
 
 
  
 
 
 Maggie R 
 
2023-12-03
 
 
  
I was very satisfied with the service I received from Scott Jenkins Water Softener.
They replaced my previous Kinetco which I had for 17yrs and now needed replacing.
The new one was replaced with very little fuss friendly service. The are a little expensive but worth every penny, would not be without one.
  
 
  
 
 
 
  
 
 
 susan keighley 
 
2023-11-20
 
 
  
Steve delivered my block salt today. He also changed my filter and waited patiently whilst I wrote how to do it down myself - should I ever have too. 💦 leaks one of my greatest fears! He re assured me that my water softener re Installation done by my kitchen installers was correct. All with a smile 😊 and quiet patience. Thanks Steve a great addition to Scott’s team as it was the first time we had met. Sue Keighley.
  
 
  
 
 
 
  
 
 
 Rik Hall 
 
2023-11-17
 
 
  
Amazing service that went above and beyond. Was told my softener would be a 5 day delivery but when told how urgent it was Scott delivered it himself the next day. Hugely appreciated and will definitely use again.
  
 
  
 
 
 
  
 
 
 SMO 
 
2023-11-02
 
 
  
EXCELLENT service, customer support & advise. Would thoroughly recommend Scott & his team if you are looking for a water softener. 100%.