Water Softener Knowledge Centre

This section provides a comprehensive guide to water softening and filtration. Here, you’ll find plain and simple answers to your questions – without any flannel! We are constantly updating this material which we genuinely believe will be informative, unbiased and of interest. If there are any questions you have which aren’t yet listed in the "Knowledge Centre" or can't be found using the search bar please let us know using the form below.

What's the Difference Between a Water Softener & Water Conditioner Featured Image

What's the Difference Between a Water Softener & Water Conditioner

Monday, March 16, 2020

Water Softeners v Water Conditioners

First of all, what’s the difference between the two?

A water softener is a specific type of water improvement system designed to eradicate water hardness and boost overall water quality. A water conditioner is different. It will change the quality of the water but not as comprehensively. This is because, although conditioners alter hard water minerals, they don’t actually get rid of them. So, for instance, they can help to a limited degree with reducing limescale in pipework, but that’s as far as it goes.

In contrast, a water softener is a “belts and braces” solution for fixing hard water and upgrading the supply coming into your property. This is done by removing unwelcome minerals at the point of entry.

The thing to remember is that although water conditioners have the ability to enhance water quality, it will only be between two fixed points, A and B; A being the point of exit from the said conditioner and B being the point of exit from the outlet, i.e the tap. The other thing to know is that the conditioned water won’t permanently stay conditioned. It will quite quickly return to an unconditioned state. So, if it is used in conjunction with stored water, i.e. a tank in the loft or a hot water tank, scale will still develop.

On the other hand, with water softeners, ion exchange is an integral part of their function, removing or exchanging hard-water causing minerals like calcium and magnesium ions and replacing them with sodium ions. The flushing away of these unwanted minerals results in soft water and a marked increase in water quality.


So now that you know the ins and outs, it should be much easier to make the right decision as to your preferred choice.

Get in touch today to see how we can help you. Or give us a call on 01243 607 494.


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Installed in the Royal Suite at Buckingham Palace

Five Guys

Preventing scale in hot water systems as the chain expands


De-Ionising water to support manufacturing

J D Wetherspoon

Improving reliability of hot water systems nationwide


Installing water softeners for NHS Home Kidney Dialysis


Delivering soft water to London’s most luxurious hotel


Over a decade of installations in new build stores

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