Water Softener Knowledge Centre

This section provides a comprehensive guide to water softening and filtration. Here, you’ll find plain and simple answers to your questions – without any flannel! We are constantly updating this material which we genuinely believe will be informative, unbiased and of interest. If there are any questions you have which aren’t yet listed in the "Knowledge Centre" or can't be found using the search bar please let us know using the form below.

The boiler myth​ Featured Image

The boiler myth​

Thursday, May 25, 2017

There is a lot of confusion as to whether you can soften water that feeds your boiler.

The boiler myth

Above is a cut out of a heat exchanger damaged by limescale. FACT.

A heat exchanger gets clogged up with limescale and fails resulting in a replacement. This will not happen with soft water, in fact the opposite. Soft water will dissolve the build up of limescale bringing your appliances back to their original state.

In 2012 it was decided that over the lifetime of a modern central heating system, filling with base-exchange softened hard mains water would appear to present no significantly greater risk of corrosion of system metals than filling with hard mains water.

In my opinion there is nothing more damaging than hard water to your central heating system and appliances not to mention the scale that is visible around the home.

FACT. An “A” rated boiler will become a “B” rated boiler within 6 months in an aggressively hard water area such as ours in Hampshire, West Sussex and East Sussex

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Buckingham Palace

Installed in the Royal Suite at Buckingham Palace

Five Guys

Preventing scale in hot water systems as the chain expands


De-Ionising water to support manufacturing

J D Wetherspoon

Improving reliability of hot water systems nationwide


Installing water softeners for NHS Home Kidney Dialysis


Delivering soft water to London’s most luxurious hotel


Over a decade of installations in new build stores

The Royal Mint

Cleaning coins with ultra-pure water for over 20 years

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