Water Softener Knowledge Centre

This section provides a comprehensive guide to water softening and filtration. Here, you’ll find plain and simple answers to your questions – without any flannel! We are constantly updating this material which we genuinely believe will be informative, unbiased and of interest. If there are any questions you have which aren’t yet listed in the "Knowledge Centre" or can't be found using the search bar please let us know using the form below.

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Servicing and Repairs

Monday, June 22, 2020

In the unlikely event that your soft water equipment does require any maintenance, we will ensure that any replacement parts and faults are rectified as soon as possible, to ensure there is minimal disruption to you.

In addition to the peace of mind our manufacturer warranties provide, we offer SERVICING and REPAIRS on all makes and models of water softeners - even if you didn't originally purchase from us!

We also have a ready supply of all the block salts and salt tablets you will require to ensure your soft water system performs to the optimum.

You should automatically receive alerts when salt levels needing topping-up, but if you do find yourself running low on supplies, or with any other accessories, please don’t hesitate to get in contact. Or visit our online shop, which is packed full of all our salt products and accessories.

Water softener servicing
Water softener service


Buckingham Palace

Installed in the Royal Suite at Buckingham Palace

Five Guys

Preventing scale in hot water systems as the chain expands


De-Ionising water to support manufacturing

J D Wetherspoon

Improving reliability of hot water systems nationwide


Installing water softeners for NHS Home Kidney Dialysis


Delivering soft water to London’s most luxurious hotel


Over a decade of installations in new build stores

The Royal Mint

Cleaning coins with ultra-pure water for over 20 years

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